Every survey, be it a basic model or a deep-dive diagnostic, is designed to present a picture of strengths and weaknesses-the good and the bad. The Survey Maven in charge of the survey project now believes they discovered the silver bullet to improving the business revenue. They plan to use those results to make recommendations, take actions, and with great anticipation, become the “Change Maker.
If you think that change will just happen from that grand ambition…..forget about it!
In realty, that’s the end of the beginning for change.
THIS IS WHY…
Taking corrective action becomes a HUGE barrier for lots of reasons; 1. Fear or lack of authorization to make any changes; 2. Willingness to make change; 3. Disruption caused that change will make; 4. Resentment as people hate change or feel threatened from change activities; and 100 more reasons.
There is one bright spot. There is one avenue open to facilitate change, and it’s through managers. Especially most meaningful through managers who manage revenue generating departments of the business. The Gallup book, “It’s The Manager” nailed the concept.
Leaders pride themselves as the strategic thinkers, but, if what they do doesn’t generate money, their actions and salaries are just expense of the business. But the Managers, who engagement their people to satisfy customers, who in turn spend money to buy, are the real revenue producers. Giving Managers the training, tools, and insights for improvement, BUT coupled with coaches skilled in change management. This becomes the best chance for organizational and revenue improvement
Analysis and expert coaching for Managers is the vehicle that will make improvements day after day.
Stanley Labovitz, J.D., CEO
SurveyTelligence, Inc.
2640 Lake Shore Drive, Suite 1716
West Palm Beach, FL. 33404
1-508-400-4094
Author: Back From The Brink
