Saving the customer

OH SURE, WE HAVE A CUSTOMER CENTRIC CULTURE—REALLY?
 
Think because you trumpet that your customers are #1 that you have created a customer centric culture?

Customer service is more than a wish list. It happens when employee embrace a customer program and they internalize customer loyalty.  

Just take three steps to saving your customers, and even growing your customer base and revenue.  Let’s answer the question of how do you get your customers to grow your business?
  
It happens when the values of the boss dictate the customer culture of the business. It happens when an icon exists that both customers and employee can see, touch, and feel the impact of failure-or success. It happens when you get an instant alert when a customer score a 6 or 7 on an NPS question, or the pulses.

Then your people and customers feel your organization really cares about them. by asking if their satisfied today with the before, during or after delivery; that you really care!
 
Then you are just beginning to create a customer centric culture…..

How do values enter the customer picture? What is the NPS question and pulses?  What do you mean by an icon?

I’ll explain each in the next series of articles..

This article is but a first in a series of business tips based on 30 years of business advisory and diagnostic services.  After 30 years, I guess you can call us experts.

If you want to help run your business more efficiently and effectively,  save each article and live by those values each day.  I promise your business will improve…

Stanley Labovitz, J.D., CEO

Stan@surveytelligence.com

SurveyTelligence, Inc.

2640 Lake Shore Drive, Suite 1716

West Palm Beach, FL. 33404

1-508-400-4094

Visit My LinkedIn Profile  

Author: Back From The Brink

HIGH resolution SurvTell_Logo_CMYK