From David Volz
The Citizens’ Independent Transportation Trust recently reached 100 ambassadors on its CITT Ambassador Program, which unlike any other, proactively and systematically captures transit riders’ feedback in exchange for mobility rewards.
“It’s only been six months since we officially launched the CITT Ambassador Program and we have already reached 100 CITT Ambassadors – a lot sooner than what we had anticipated. This clearly shows us that our residents want to be active participants in providing feedback that can improve transit in areas where it may be lacking,” said CITT Executive Director Javier A. Betancourt, AICP.
As part of the program, CITT Ambassadors, who are frequent transit riders, fill out surveys that can be accessed via a mobile app. The information captured is then compiled and shared with Miami-Dade County’s Department of Transportation and Public Works, and soon will be expanded to be shared with local municipalities and on-demand service companies – all in an effort to enhance the transit experience.
The program also helps the CITT ensure that assets funded by the County’s half-cent Surtax remain in good condition.
“The CITT Ambassador Program amplifies our efforts of monitoring the state of our transit assets,” said CITT Chair Oscar J. Braynon. “As the independent body that oversees how half-penny Surtax funds are invested in transit projects, it is also important for us to know how well transit services are running in our community.”
“I’m proud and happy to be an advocate for continued improvement (of the County’s mass transit system). I’m truly excited about the Better Bus Network,” said Cathy Bernstein, the first CITT Ambassador of the Month.
At the July 2023 CITT Full Trust meeting, Bernstein spoke and shared her observations with the Trust Members, where she also requested to see changes and improvements to municipal trolley apps, Metrobus Route 120, Metromover service, and more.
Miami-Dade County has been recognized by National Association of Counties
From David Volz
Miami-Dade County has been recognized by the National Association of Counties (NACo) as part of the 2023 Achievement Awards issued to local governments for implementing innovative local programs to improve service, achieve cost savings, help develop a better workforce, and improve accountability.
This year, NACo has awarded 75 achievement awards to 13 Miami-Dade County Departments across several program categories, including “Best in Class” to the Miami-Dade County Information Technology Department for its Public Safety Assessment Program, which improves outcomes in the pre-trial process for the Miami-Dade County court system.
“These awards reflect Miami-Dade County’s innovative spirit and relentless commitment to delivering excellence every day,” said Miami-Dade County Mayor Daniella Levine Cava. “I am so proud of the ongoing efforts to develop new and innovative programs that help streamline services to our community, and highlight what our county has to offer.”
